Responding to Audit Deficiencies
$6,900.00
Ensure your laboratory or organization is audit-ready by mastering the skills to address deficiencies with confidence, accuracy, and professionalism.
This focused course equips participants with the knowledge and tools to analyze, correct, and effectively respond to audit deficiencies, whether from internal audits, customer audits, or accreditation bodies.
We Will Train Your Staff and Help You Prepare andย Respondย to Your Industry Specific andย ISO Quality Audits Such As:
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๐๐ฆ๐ข ๐ต๐ฌ๐ฌ๐ญ (๐ค๐๐ฎ๐น๐ถ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐ ๐ฆ๐๐๐๐ฒ๐บ๐)
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๐๐ฆ๐ข ๐ญ๐ณ๐ฌ๐ฎ๐ฑ (๐ง๐ฒ๐๐๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ฎ๐น๐ถ๐ฏ๐ฟ๐ฎ๐๐ถ๐ผ๐ป ๐๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ผ๐ฟ๐ถ๐ฒ๐)
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๐๐ฆ๐ข ๐ญ๐ณ๐ฌ๐ฎ๐ฐ (๐ฃ๐ฒ๐ฟ๐๐ผ๐ป๐ป๐ฒ๐น ๐๐ฒ๐ฟ๐๐ถ๐ณ๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐๐ผ๐ฑ๐ถ๐ฒ๐)
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๐๐ฃ๐ ๐ค๐ญ/๐ค๐ฎ (๐ข๐ถ๐น ๐ฎ๐ป๐ฑ ๐๐ฎ๐ ๐๐ป๐ฑ๐๐๐๐ฟ๐ ๐ค๐๐ฎ๐น๐ถ๐๐ ๐ฆ๐๐ฎ๐ป๐ฑ๐ฎ๐ฟ๐ฑ๐)
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๐๐ฆ๐ต๐ญ๐ฌ๐ฌ (๐๐ฒ๐ฟ๐ผ๐๐ฝ๐ฎ๐ฐ๐ฒ ๐ค๐๐ฎ๐น๐ถ๐๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐)
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๐๐ ๐ฃ/๐๐๐ฃ (๐๐ผ๐ผ๐ฑ ๐ ๐ฎ๐ป๐๐ณ๐ฎ๐ฐ๐๐๐ฟ๐ถ๐ป๐ด ๐ฎ๐ป๐ฑ ๐๐ฎ๐ฏ๐ผ๐ฟ๐ฎ๐๐ผ๐ฟ๐ ๐ฃ๐ฟ๐ฎ๐ฐ๐๐ถ๐ฐ๐ฒ๐)ย
Participants will learn practical, proven methods to interpret findings, conduct robust root cause analyses, develop targeted corrective actions, and draft responses that demonstrate commitment to compliance and continuous improvement. The training integrates real-world examples, interactive exercises, and professional templates to enable immediate application in your workplace.
Key Learning Objectives
By the end of this course, participants will be able to:
- Identify and interpret different types of audit findings (minor, major, OFIs)
- Conduct effective Root Cause Analysis (RCA) using tools such as 5 Whys and Fishbone diagrams
- Develop corrective actions that address immediate issues and eliminate root causes
- Draft professional deficiency responses suitable for auditors and accreditation bodies
- Implement preventive actions to mitigate systemic risks and avoid recurrence
- Document and communicate responses in compliance with ISO standards and organizational policies
Who Should Attend
This course is ideal for:
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Laboratory managers and supervisors
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Quality assurance and compliance personnel
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Internal auditors
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Technical staff responsible for audit preparation and responses
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Anyone involved in maintaining ISO 17025 or similar accreditations
Outcome
Participants will leave with the confidence and practical skills to ensure that audit deficiencies are addressed promptly, thoroughly, and professionally, enhancing their organizationโs credibility, operational excellence, and audit readiness.
Description
Equip staff with the knowledge and practical tools to effectively
analyze, correct, and respond to deficiencies identified during internal or external audits, ensuring compliance, continuous improvement, and successful accreditation maintenance.
Work Outline
- Understanding Audit Deficiencies
- Types of deficiencies:
- Minor nonconformities
- Major nonconformities
- Observations or opportunities for improvement (OFIs)
- Impact of deficiencies on accreditation and operations
- Immediate Post-Audit Actions
- Reviewing audit findings as a team
- Ensuring accurate interpretation of each finding
- Communicating findings to relevant stakeholders
- Assigning responsibility for each deficiency response
- Root Cause Analysis (RCA)
- Purpose of RCA in addressing deficiencies
- Methods for RCA:
- 5 Whys
- Fishbone (Ishikawa) diagrams
- Fault Tree Analysis
- Common pitfalls in RCA (e.g. stopping at symptoms, not causes)
- Developing Corrective Actions
- Elements of an effective corrective action:
- Addressing the immediate issue
- Eliminating the root cause to prevent recurrence
- Assigning responsibility and timelines
- Verification and validation steps to ensure effectiveness
- Documentation of Responses
- Structuring deficiency response reports:
- Reference to audit finding
- Root cause analysis summary
- Corrective action plan and implementation details
- Verification and evidence of completion
- Maintaining records for accreditation body review
- Communication with Auditors or Accreditation Bodies
- Best practices for submitting deficiency responses:
- Clarity and conciseness
- Professional tone and accountability language
- Example response templates
- Preventive Actions and Continuous Improvement
- Evaluating systemic risks based on audit findings
- Implementing preventive measures to avoid similar deficiencies
- Updating SOPs, training, and processes accordingly
- Workshop: Response Development Simulation
- Practice exercise: Teams analyze sample audit findings, perform RCA, develop corrective actions, and draft professional responses for review and feedback.
Learning Outcomes
Participants will be able to:
- Accurately interpret audit deficiencies
- Conduct effective root cause analyses
- Develop and document practical corrective actions
- Respond to auditors with confidence and professionalism
- Integrate lessons learned into preventive actions for continuous improvement
